Terms & Conditions


Welcome to Kidzem, your trusted online toy store in Pakistan. By accessing and using our
website, you agree to comply with the following Terms & Conditions. Please read them carefully before placing any order.

Eligibility 

By using Kidzem, you confirm that:
You are at least 18 years old, or using the website under parental/guardian supervision.
You agree to provide accurate and complete information when placing an order.

 Products & Pricing

All prices listed on our website are in Pakistani Rupees (PKR).
Prices and product availability are subject to change without prior notice.
Kidzem ensures product descriptions are accurate, but slight variations (color, size,
packaging) may occur.

Orders & Payments 

Orders can be placed online through our website or via WhatsApp (03003205650) .
Payment methods:
o Cash on Delivery (COD) (nationwide)
o Bank Transfer / Easypaisa / JazzCash (for prepaid orders)
 We reserve the right to cancel or refuse any order if fraud or suspicious activity is
suspected.

Shipping & Delivery 

 Orders are usually delivered within 2–4 working days in major cities and 3–6 working
days in other areas.
 Delivery charges may apply and will be mentioned at checkout.
Delays due to courier services, weather conditions, or public holidays are beyond our
control.

 Returns & Refunds

 Returns are accepted only if the product is damaged, defective, or incorrect upon
delivery.
 Customers must report the issue within 48 hours of receiving the product.
Refunds/replacements are processed after product inspection.
Certain items (e.g., opened packaging, used toys, clearance items) may not be eligible for
return.

7. User Responsibilities

 Customers are responsible for maintaining the confidentiality of their account details.
 Misuse of Kidzem’s website, including fraudulent transactions, may result in account
suspension.

Intellectual Property 

 All content on Kidzem (logos, images, product descriptions, designs) is the property of Kidzem and cannot be copied or reused without permission.

 Limitation of Liability

Kidzem is not responsible for any direct or indirect loss arising from product misuse or
delays caused by third-party services.

Amendments 

Kidzem reserves the right to update or change these Terms & Conditions at any time.
Updated policies will be posted on our website.

 Contact Us

If you have any questions regarding our Return & Exchange Policy, feel free to reach us at:
📱 WhatsApp / Call: 03003205650