Returns, Exchanges & Refund Policy

At Kidzem.com, we want you to be fully satisfied with every purchase. If for any reason you are not happy with your order, please review our Returns, Exchanges & Refund Policy below.

1. Eligibility for Returns

• Products can be returned within 7 days of delivery.

• Items must be unused, unopened, and in their original packaging.

• Proof of purchase (order number, invoice, or receipt) is required.

• Products purchased on sale or clearance may not be eligible for return (unless defective).

2. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged once opened/used:

• Baby care and feeding products.

• Personal hygiene products (e.g., bottles, pacifiers, bedding once opened).

• Customized or personalized products.

3. Exchanges

• Exchanges are allowed only for items of equal or higher value (customer pays the
  difference).
   Delivery charges for exchanges are borne by the customer (unless Kidzem is at fault).

• We allow product exchanges for size, color, or defect issues (subject to availability).

• Customers must notify us within 3 days of receiving the order if they wish to exchange.
  

4. Refunds

•  Refunds are issued only in cases where a replacement is not available.
   Refunds will be processed via Bank Transfer / Easypaisa / JazzCash within 5–7
  working days.
   Delivery charges are non-refundable unless the return is due to our mistake
  (wrong/damaged item).

• Refunds are issued once the returned item is received and inspected.
  

• Refunds are made via the original payment method or store credit if requested.

• Shipping costs are non-refundable (except for defective/damaged items).

5. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us within 48 hours of delivery with pictures/videos as proof.

• We will offer a replacement, exchange, or full refund depending on the situation.

6. Return Process

1. Contact our support team at

   📱 WhatsApp / Call: 03003205650
   📩 Email: customercare@kidzem.com

2. Wait for approval before sending the product back. Unauthorized returns may not be accepted.

3. Ship the product to our return address (provided upon approval).

4. Once inspected, we will process your exchange or refund.

7. Cancellation & Order Changes

• Orders can only be cancelled within 24 hours before shipping.

• After shipping, please follow the standard return/exchange process.

8. Contact Us

For returns, exchanges, or refund requests: