Shipping & Delivery Policy

At Kidzem, we make sure your toys are delivered quickly, safely, and at affordable rates. This Shipping & Delivery Policy explains how we process, ship, and track your orders.

Order Processing

  • Orders are processed within 24 hours of confirmation.

  • Orders placed on weekends or public holidays are processed the next working day.

Shipping Methods & Timelines

We deliver across Pakistan through trusted courier partners. Estimated delivery times:

  • Major Cities (Karachi, Lahore, Islamabad): 2–4 working days

  • Other Cities & Towns: 3–6 working days

  • Remote Areas: Up to 7 working days

⚠️ Delivery times may vary due to courier delays, weather, or public holidays.

Shipping Charges

  • Flat Rate: Rs. 200 per order

  • Free Shipping: Orders above Rs. 2,000

  • Standard charges are shown at checkout.

  • Free shipping may also apply during special promotions.

Order Tracking

  • Once dispatched, you’ll receive a tracking number via SMS/WhatsApp/Email.

  • Orders can be tracked on the courier partner’s website.

  • For assistance, contact us directly.

Failed Deliveries

  • If the courier cannot deliver due to wrong address or unavailability, the package will return to us.

  • Re-delivery can be arranged after confirming the correct address (extra charges may apply).

International Shipping

Currently, Kidzem delivers only within Pakistan. International delivery is not available.

Contact Us

For delivery or tracking questions:
📱 WhatsApp / Call: 0300 3205650 / 0311 1455229
📩 Email: customercare@kidzem.com