Privacy Policy & Cancellation Policy

At Kidzem.com, we care about your privacy and your shopping experience. This page explains how we handle your information and our cancellation rules when you shop with us.

Privacy Policy


1. Information We Collect

  • Personal Information: Name, email, phone number, shipping/billing address (when placing orders).

  • Payment Information: Only processed through secure third-party gateways. We do not store your card details.

  • Browsing Data: Non-personal data like IP address, cookies, and pages visited, used to improve our website performance.

2. How We Use Your Information

  • To process and deliver your orders.

  • To improve our website, product range, and services.

  • To send you order confirmations, promotions, and customer support responses.

  • To comply with legal or regulatory requirements.

3. Data Protection

  • Your personal data is stored securely and never sold to third parties.

  • Limited sharing only with trusted courier or payment partners for order fulfillment.

  • We use SSL encryption and secure servers to protect your information.

4. Cookies

  • Kidzem.com uses cookies to improve user experience (e.g., remembering cart items, login details).

  • You may disable cookies in your browser, but some site features may not work properly.

5. Your Rights

  • You can request access, correction, or deletion of your personal data by contacting us at customercare@kidzem.com.

  • You may unsubscribe from promotional emails at any time.

Cancellation Policy

1. Order Cancellation (Before Shipping)

  • Customers can request cancellation within 24 hours of placing the order, as long as it hasn’t been shipped.

  • To cancel, please contact us immediately via WhatsApp/Phone or Email with your order number.

2. Cancellation After Shipping

  • Once an order has been shipped, cancellation is not possible.

  • Customers may still request a return/refund under our [Return & Refund Policy] (see Terms & Conditions).

3. Non-Cancellable Items

  • For safety and hygiene reasons, certain items (like baby care/hygiene products, feeding items, or customized products) cannot be cancelled or returned once confirmed.

4. Refund of Cancelled Orders

  • Approved cancellations will be refunded within 7–10 working days, using the original payment method or store credit.

Refunds for Canceled Orders 

If you made a prepaid payment (Bank Transfer / Easypaisa / JazzCash), your refund
will be processed within 5–7 working days after confirmation.
For Cash on Delivery (COD) orders, no payment is required, so cancellation will be
processed free of charge.

 Kidzem’s Right to Cancel Orders

Kidzem reserves the right to cancel any order due to:
 Unavailability of stock.
Incorrect/incomplete shipping information. 
Fraudulent or suspicious transactions. 
In such cases, customers will be informed immediately and refunds (if any) will be processed promptly.

 Important Notes

Cancellation requests made after dispatch will not be entertained. 
 Delivery charges (if applicable) are non-refundable once the order has been dispatched.

Contact Us

For questions about Privacy or Cancellation:

📱 WhatsApp / Call: 03003205650